Welcome to The Oakland Medical Centre Hillingdon
New online consultation service
We’re pleased to announce that we have launched a new online consultation tool called PATCHS at our GP practice. We have selected PATCHS to take the place of our current online consultation service to improve the experience for our patients.
The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice - it will not replace face to face appointments, it is in addition to routine contact with Practices. This should not be used for emergencies when you should contact 999 or visit A&E.
By registering you will have easy access to a range of services from your computer or smartphone, including:
- reporting symptoms to your GP
- booking virtual appointments
- accessing health advice
To request repeat prescriptions, you should continue to follow the current process we have in place.
You can register via the link [https://patchs.ai/practice/theoaklandmedicalcentre] or click on the below Patchs icon.
All you will need to do is provide an email address and set up a password.
For more information on PATCHS you can visit their website.
Problems with signing up to the NHS app - NHS login https://help.login.nhs.uk/
· NHS app FAQs - https://www.nhs.uk/nhs-app/nhs-app-help-and-support/
· Contact the NHS app help desk: https://www.nhs.uk/contact-us/nhs-app-contact-us/
· Problems with using the Care Information Exchange/Patients Know Best email@example.com
The way we access and use services is changing.
Due to the Covid-19 Pandemic, services have changed and this may have affected the ways you can get in touch with health staff and services. The changes have been put in place to support and protect you and our NHS staff to reduce the spread of infection, in order to get you the help you need more quickly so that you may not need to visit the GP surgery or go into the hospital.
We appreciate that some of these changes may be a bit more difficult for some people but it is for your safety and to reduce waiting times. You will be helping us to help you.
Changes to appointments: As well as being able to get health advice from 111 online https://111.nhs.uk/ and 111 by phone, many GP surgery services are now given through telephone. In many cases coming into the practice is not needed and you may be able to get the health advice you need over the phone; online or via a video consultation without having to leave your home. You will still be able to come into the GP surgery for appointments if the health staff need to see you face to face.
Changes to referrals: The way your GP refers you to the hospital care is also changing. Before any referral, your GP will now be able to get advice and guidance directly from the hospital consultants in the first place, so hopefully you may not have to go into hospital at all. If the hospital consultant the decides that the want to see you in person, the GP will refer you and you will then be made an appointment to attend the hospital. Our aim is to make sure you have shorter waiting times and better outcomes for you.
The practice is here to help you if you have any concerns about the care you are receiving please do contact us directly.
Please also do remember that we have a Zero Tolerance when it comes to disrespecting or being rude to our staff. They are here to help you so please treat them with respect.
Thank you for working with us to work differently to Help us Help you.
From all the staff at Oakland Practice
The doctors and staff at The Oakland Medical Centre in Hillingdon are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person checks.
We have more than 25 allocated car parking spaces including disable parking spaces.
All visitors are asked to respect the privacy of others and to wait until called forward. If you would like to speak to a receptionist or other member of staff in private, please ask.
Please don't contact the surgery for the following clinics : Pain clinic, eye clinic, contraception clinic,Marie Stopes .See below contact details for them.
- Healthshare Pain Management Team : T-01895605049 Efirstname.lastname@example.org
- Eye clinic (Glucoma) : T-07824307677
- Contraception Clinic : T- 02084532751/02084532752
- Marie Stopes Clinic : T-03453008090
In line with the new GDPR regulations please be advised that if you want another family member or friend to collect prescriptions, blood forms or any paperwork on your behalf we must have written consent from you with their name and what permissions you are giving.
If you wish your medical records to be discussed with someone else again we need written consent from you with their name and what information you wish us to share if necessary.
THERE ARE NOW APPOINTMENTS WITH GPs AND NURSES AVAILABLE TO BOOK OUTSIDE OF THE STANDARD GP PRACTICE OPENING HOURS. ASK RECEPTION DESK FOR AVAILABILITY.
EASTCOTE HEALTH CENTRE HUB, ABBOTSBURY GARDENS PINNER MIDDX HA5 1TG
WEEKDAYS 6:30PM TILL 8:00 PM
SATURDAYS 12 TILL 4PM, SUNDAYS 12 TILL 4PM
CLOVER HUB AT HESA PRIMARY CARE CENTRE, 53 STATION ROAD HAYES UB3 4DD
WEEKDAYS 6:30PM TILL 8:00PM
SATURDAYS 4PM TILL 8PM, SUNDAYS 8 TILL 12
UXBRIDGE HEALTH CENTRE HUB GEORGE STREET UXBRIDGE MIDDX UB8 1UB
WEEKDSYS 6:30PM TILL 8:00PM
SATURDAYS 8 TILL 12, SUNDAYS 4PM TILL 8PM
For emergency medical advice when the surgery is closed please call 111
Dossette Boxes - please be aware that if you require your medication in a dossette box for medical reasons you will need to arrange this through your GP.
If you request it from the chemist or convenience you will be charged a fee every month .
Apply for online Access to:
- order repeat prescriptions
- book/cancel appointments
- view your summary care record
Ask at the reception for your access , please make sure you bring an identity document with you . ( passport , driving licence , ID Card )
Care Record Viewer – this is a new feature that is available on line if you would like to access this feature on line and already have access to scripts and appointments please let the receptionist know you just need a pass phrase, if you have not used on line services ask the receptionist for full access.
EPS Prescription service - this means we can electronically send your prescription to the chemist of your choice. If you would like to use this service please either let us know your nominated chemist of choice or call into your chemist and they can set it up for.
Statement of Intent Online Services
PASSPORT SIGNING IS NO LONGER DONE WITH THE GP - SEE ADVICE BELOW
The counter signatory must not:
• Be related by birth or marriage
• Be living at the same address as the applicant/parent of applicant
Additional Update: In the past it was ok to use your Doctor/GP to countersign your application. Due to high demand and complaints received from medical professionals you are now not able to use your registered doctor as a counter signatory (however if you have a friend or colleague who is a doctor this is still permitted).
Travel Health/Check what vaccine you need before travel